VIBEWIRE MEDIA GROUP, INC.

GLOBAL REFUND POLICY (ALL PRODUCTS & SERVICES)

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2. GENERAL REFUND TERMS

Unless otherwise expressly stated:

• All sales are final

• Refunds are granted only under qualifying conditions outlined herein

• Refund approvals are at the sole discretion of VibeWire

• Shipping, handling, and processing fees are non-refundable unless required by law

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3. DIGITAL PRODUCTS & SERVICES

3.1 Pay-Per-View (PPV) & Livestream Purchases

All PPV and livestream purchases are non-refundable once access has been granted.

Refunds will only be issued in the following cases:

• Event cancellation without rescheduling

• Verified technical failure attributable solely to VibeWire

• Duplicate or erroneous billing

No refunds shall be issued for:

• Customer internet or device issues

• Missed events or late access

• Dissatisfaction with content or performance

3.2 Subscription Services (Digital TV / Platforms)

All subscription fees are:

• Non-refundable once the billing cycle begins

• Automatically recurring unless canceled

Customers may cancel at any time; however:

• Access continues through the billing period

• No prorated refunds will be issued

Refunds are limited to:

• Verified billing errors

• Unauthorized transactions (subject to investigation)

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4. LIVE EVENTS & TICKETING

4.1 In-Person Event Tickets

All ticket sales are final and non-refundable, except:

• Event cancellation (full refund issued)

• Legal requirements mandating refunds

If an event is postponed or rescheduled:

• Tickets remain valid for the new date

• No refunds will be issued

4.2 Ticket Protection (Optional)

If ticket insurance or protection is purchased:

• Refund eligibility is governed by the third-party provider’s terms

• VibeWire is not responsible for claims processing under such coverage

 

5. TELECOMMUNICATIONS SERVICES

For mobile, broadband, and connectivity services:

• Activation fees, SIM/eSIM purchases, and setup costs are non-refundable

• Monthly service fees are non-refundable once billing begins

Refunds are limited to:

• Duplicate charges

• Verified service activation failures caused by VibeWire

 

6. ADVERTISING, SPONSORSHIP & CONSULTING SERVICES

All payments for:

• Advertising placements

• Sponsorship packages

• Consulting and strategic services

• Production services

Are non-refundable once services have commenced or inventory has been reserved.

If VibeWire fails to deliver agreed services:

• Remedies are limited to service credits, rescheduling, or partial refunds at the Company’s discretion

 

7. PHYSICAL GOODS (ELECTRONICS & SPECIALTY ITEMS)

7.1 Eligibility for Returns & Refunds

Physical products, including electronics and specialty items, may be eligible for refund or exchange under the following conditions:

• Return request submitted within 14 days of delivery

• Item is unused, unopened, and in original packaging

• Product includes all accessories, manuals, and components

• Proof of purchase is provided

7.2 Non-Returnable Items

The following items are non-refundable and non-returnable:

• Opened or used electronics

• Items marked “Final Sale” or “Non-Returnable”

• Customized or special-order products

• Digital download products

• Hygiene-sensitive items (if applicable)

7.3 Defective or Damaged Items

If a product is received defective or damaged:

• Customer must notify VibeWire within 7 days of delivery

• Evidence (photos/videos) may be required

• VibeWire may offer:

  • Replacement

  • Repair

  • Refund (at its discretion)

7.4 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Original shipping fees are non-refundable

• VibeWire is not responsible for lost or damaged return shipments

7.5 Restocking Fees

VibeWire reserves the right to apply a restocking fee of up to 25% for returned physical goods, particularly electronics and specialty items.

 

8. REFUND PROCESSING TIME

Approved refunds will be processed:

• Within 7 to 14 business days after approval

• Returned to the original payment method

Processing times may vary depending on financial institutions.

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​9. REFUND REQUEST PROCEDURE

To request a refund, customers must:

• Submit a written request within the applicable timeframe

• Provide proof of purchase

• Include a detailed explanation of the issue

All requests must be sent to: support@vibewireplus.com

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10. CHARGEBACKS & DISPUTES

Customers agree to contact VibeWire prior to initiating any chargeback.

Unauthorized chargebacks may result in:

• Immediate account suspension or termination

• Denial of future services

• Legal action to recover funds, fees, and damages

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11. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

• VibeWire shall not be liable for indirect or consequential damages

• Total liability shall not exceed the amount paid for the product or service

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12. FRAUD PREVENTION

VibeWire reserves the right to:

• Refuse refunds where fraud or abuse is suspected

• Request identity verification

• Deny service to users engaging in fraudulent activity

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13. POLICY MODIFICATIONS

VibeWire reserves the right to update or modify this Policy at any time.

Changes take effect immediately upon posting.

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14. GOVERNING LAW

This Policy shall be governed by the laws of the State of Delaware.

All disputes shall be resolved through binding arbitration (AAA or JAMS), unless otherwise required by law.

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15. CONTACT INFORMATION

VibeWire Media Group, Inc.
Customer Support: support@vibewiremedia.com
Website: www.vibewiremedia.com

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FINAL ACKNOWLEDGMENT

By purchasing any product or service from VibeWire Media Group, you acknowledge that you have read, understood, and agreed to this Global Refund Policy.